VoIP Solutions and Telephone Systems

Reliable, Scalable, and Personalized Communication Solutions

For more than four decades, Minitel has helped businesses and public-sector organizations stay connected through reliable, high-quality voice solutions. Both our cloud and premise-based telephone solutions are designed to meet the unique needs of your organization — whether you’re upgrading legacy infrastructure, connecting multiple locations, or looking for a modern, cloud-based platform that grows with you.

Personalized Support from a Local Team

As a proudly Ottawa-based company, Minitel combines decades of telecommunications expertise with hands-on service. Our local team takes the time to understand your environment, providing responsive support and proactive solutions that keep your communication systems running smoothly.

Contact our team today to schedule a consultation or request a custom quote.

Modern VoIP Solutions from trusted vendors

Experience clear, consistent communication across your organization with Voice over IP (VoIP) technology from vendors like Wildix, RingCentral and Avaya Cloud Office. As a leading provider of secure, cloud-based VoIP solutions, Minitel helps enable cost-effective, flexible calling from anywhere, to anywhere — perfect for hybrid work environments and distributed teams.

Key benefits:

High-quality, secure voice and video communication platforms
Scalable systems for small offices or enterprise networks
Integration with collaboration tools, mobile devices, and Unified Communications
Typically lower total cost of ownership compared to traditional phone lines

Premise-Based Telephone Systems

While cloud-hosted solutions like Wildix are increasingly popular, many organizations continue to rely on premise-based telephone systems for their robust features and on-site control. Minitel still sells, services, and supports systems from Avaya and Mitel, as well as provides maintenance for legacy Nortel Networks systems.

Our services include:

System design, installation, and configuration for Avaya, Mitel, and Nortel networks
Multi-location and remote workforce solutions integrated with your existing infrastructure
Integration with paging, conferencing, and contact center systems
Ongoing support and maintenance to extend system longevity

Whether upgrading on-site systems or maintaining legacy setups, our team ensures your communications run smoothly and reliably.

Hosted VoIP versus Premise-Based Phone Systems

Choosing the Solution that’s right for you.

Building a Secure Office Network

Connect your employees and protect your business data with a reliable, scalable IT foundation.

Why Small Businesses Need a Secure Network

Stay safe from cyber threats while keeping your team connected and productive.

Recent Case Studies

See how we’ve helped businesses like yours achieve security and growth.

MINITEL

Great words from
our clients

“We have used the team at Minitel for our office telephone systems and support for over 12 years. (Prior to that I had the good fortune to work with them at two previous workplaces.) During this time, we have replaced our phone systems in our three offices (Ottawa, Toronto and Montreal) and are in the process of upgrading our current system to accommodate our new videoconferencing system and allow direct dialing between offices (including our remote Calgary office). Through it all Minitel has offered amazing service and support to all of our offices. Their staff is professional, accountable, helpful and friendly. I look forward to our continued working relationship.”

Tammy Harrington

Administrative Officer, The Canadian Chamber of Commerce

“Minitel is the go to company for the Mitel phone service that we required. We tried for a few times to become a customer and I was very pleased when we were able to develop this relationship.”

Debra Bourne

Finance Manager, Re/Max Hallmark Realty Group

“We partnered with Minitel Communications back in 2012. Since that time they helped install, support and maintain 30+ phone systems and a host of application servers. The best part about working with Minitel is that every person works incredibly hard to meet our needs and are proactively looking for solutions that are practical and make sense for us.”