Customer Service and Support

MINITEL

Personalized Support You Can Count On

At Minitel, we believe that superior products are only part of the equation — exceptional service is what keeps our clients running smoothly. Serving business and public-sector clients since 1983, we provide responsive, knowledgeable support for every solution we deploy, from VoIP and networking to cabling, paging, and connectivity services.

Remote Support

For many issues, our remote support application allows us to quickly troubleshoot and resolve problems without delay. This ensures fast response times, minimizing downtime for your organization.

Key benefits:

Immediate remote assistance for software, configuration, or connectivity issues
Secure access with your authorization to maintain privacy and compliance
Efficient problem resolution, reducing the need for repeated on-site visits

On-Site Expertise

While remote support is convenient, some issues simply cannot be resolved remotely — especially for cabling, paging, and complex network setups. Minitel excels at hands-on, on-site support, ensuring proper installation, maintenance, and troubleshooting of your systems. Our local Ottawa-based team brings decades of experience to every visit, delivering solutions that work reliably the first time.

Self-Service and Payment Tools

To simplify day-to-day management, we provide easy access to:

Payment portals for invoices and account management
Remote support application for quick issue resolution

Why Choose Minitel for Support

Decades of telecommunications and network experience serving business and public-sector clients
Personalized, local support in the Ottawa region and surrounding areas
Combination of remote troubleshooting and on-site expertise
A single point of contact for all your communication systems, reducing downtime and simplifying maintenance

Whether you need immediate assistance, want to schedule an on-site visit, or are looking for guidance on system management, Minitel is here to help.

Contact our team today to schedule a consultation or request a custom quote.

Hosted VoIP versus Premise-Based Phone Systems

Choosing the Solution that’s right for you.

Building a Secure Office Network

Connect your employees and protect your business data with a reliable, scalable IT foundation.

Why Small Businesses Need a Secure Network

Stay safe from cyber threats while keeping your team connected and productive.

Recent Case Studies

See how we’ve helped businesses like yours achieve security and growth.

MINITEL

Great words from
our clients

“We have used the team at Minitel for our office telephone systems and support for over 12 years. (Prior to that I had the good fortune to work with them at two previous workplaces.) During this time, we have replaced our phone systems in our three offices (Ottawa, Toronto and Montreal) and are in the process of upgrading our current system to accommodate our new videoconferencing system and allow direct dialing between offices (including our remote Calgary office). Through it all Minitel has offered amazing service and support to all of our offices. Their staff is professional, accountable, helpful and friendly. I look forward to our continued working relationship.”

Tammy Harrington

Administrative Officer, The Canadian Chamber of Commerce

“Minitel is the go to company for the Mitel phone service that we required. We tried for a few times to become a customer and I was very pleased when we were able to develop this relationship.”

Debra Bourne

Finance Manager, Re/Max Hallmark Realty Group

“We partnered with Minitel Communications back in 2012. Since that time they helped install, support and maintain 30+ phone systems and a host of application servers. The best part about working with Minitel is that every person works incredibly hard to meet our needs and are proactively looking for solutions that are practical and make sense for us.”