A premise-based phone system is physically installed at your business location. It connects to the Public Switched Telephone Network. With this setup, your business owns and manages the phone hardware and infrastructure.
With this setup, your business owns and manages the phone hardware and infrastructure.
A hosted VoIP system is managed off-site by a service provider and delivered via the internet. It eliminates the need for on-site PBX hardware — users simply connect via IP-enabled phones, desktop apps, or mobile devices.
Choose premise-based if you have a dedicated IT team, prefer full control, or already invested in infrastructure.
Choose hosted VoIP if you want flexibility, predictable costs, and minimal maintenance.
The best choice depends on your business’s size, technical resources, and long-term communication goals.
Our team can help you assess your needs and design a solution that works best for you — whether that’s a robust on-site system, a fully cloud-based platform, or a hybrid approach.








“We have used the team at Minitel for our office telephone systems and support for over 12 years. (Prior to that I had the good fortune to work with them at two previous workplaces.) During this time, we have replaced our phone systems in our three offices (Ottawa, Toronto and Montreal) and are in the process of upgrading our current system to accommodate our new videoconferencing system and allow direct dialing between offices (including our remote Calgary office). Through it all Minitel has offered amazing service and support to all of our offices. Their staff is professional, accountable, helpful and friendly. I look forward to our continued working relationship.”